Your customers expect more.
Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.
Service Hub brings all your customer service data and channels together on one CRM platform, so you can efficiently onboard, support, retain, and grow your customer base. The result? More delighted customers at every stage of their journey.
Help Desk & Ticketing
Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.
Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.
Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.
HubSpot CRM Platform
Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.
Surface actionable data to improve customer service. Highlight top service requests with data-backed reports and assess team performance over time with enhanced dashboard capabilities.
Automated Customer Service
Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower agents to craft personalized experiences that scale.
You deserve exceptional service too, so HubSpot walks the walk.
Because you shouldn't have to figure it out on your own.
24/7 Customer Support
HubSpot's award-winning customer support team is ready to help you with all your technical questions, and can be reached by live chat, email, or phone depending on your plan.
Get up and running quickly with a personalized onboarding plan. Then maximize results along the way with premium training, ongoing consulting, and technical services.
From blog articles to online courses to comprehensive certifications, HubSpot offers no shortage of free educational content to help your whole team stay ahead of the curve as you grow.